FREQUENTLY ASKED QUESTIONS

What are your candles made out of?

  • An all-natural. plant-based blend of coconut and soy, plus an eco-friendly wood wick. The vessel is made out of ceramic.
How does a wood wick work, anyway?
  • you light it like a regular wick, but way better because it makes a crackling sound like a fire does.
Buying a candle online feels kinda risky… what if I don’t like how it smells?
  • You will. But if you don’t (and again, you will), keep it & we’ll still give you a full refund.
Are your candles eco-friendly?
  • YES! Your home should be free of toxins. Our hand-poured candles are free of parabens, sulfates, phthalates. You don't want that stuff in your cosmetics and household cleaners so why would you buy candles with those toxic chemicals, right?
Do you test on animals?
  • NO WAY. And our candles are 100% vegan.


I wanted to buy another candle from my favorite show but I can't find it – what happened to it?

  • Our collections rotate regularly. That being said, once a candle’s gone, it’s really gone – so snag whatever looks great to you, and be patient for what you’re really hoping for!


I have an AWESOME candle idea. What should I do about it?

  • SPILL THE BEANS! No, seriously. Please email us at info @bingescents.com about it. If we end up using your idea, we’ll send you the candle for free.

 

    Where do you ship?

    • We ship within the continental Unites States.


    What are your shipping options?

    • Shipping is such a personal choice. Pick the carrier and option that best fits your time frame and budget. Chose from UPS, FedEX, USPS and many options.


    When will my order ship?

    • We provide email notification when your order is scheduled to ship. During normal conditions we aim to process orders in 3 business days. Please allow additional time due to possible unexpected impact of the Pandemic.


    What’s your return policy?

    • We offer a 100% money-back guarantee (we’re that sure you’ll love it!). Email info@bingescents with a picture of your candle and description of the issue. We will happily work with you resolve or replace when possible.


    I’m an influencer – can I collaborate with you?

    • We’d love that! If you’re super stoked about bingescents (& think your followers would be, too), drop us a line at collab@bingescents.com and we’ll talk details.
    Do you have a referral program?
    • Not yet. Please check back.